Frequently Asked Questions
Everything you need to know about our 3D printing products and services.
What is the typical shipping time for Eryone3d orders?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-20 business days depending on the destination and local customs.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized electronic payment options like Apple Pay and Google Pay for a secure checkout experience.
What should I do if my filament arrives vacuum-seal broken?
If your filament arrives with a compromised vacuum seal, please contact our support team within 7 days of delivery with a photo. We will provide a replacement or a solution to ensure your printing quality is not affected.
Do you offer technical support for your 3D printers?
Yes, we provide comprehensive technical support. You can reach out to our engineering team via email or our community forums for assistance with assembly, firmware updates, or troubleshooting print quality issues.
What is your return policy for electronics and hardware?
We offer a 30-day return policy for unused and unopened items. For defective hardware, please refer to our 1-year limited warranty policy which covers replacement parts and manufacturer defects.
Can I track my order status online?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to our tracking portal where you can monitor your package's progress in real-time.